Shipping + Returns
 

SHIPPING

Once an order has been successfully submitted, the order will be shipped on the same or the next business day (if order is placed after 1pm EST) from New York City. We are currently shipping only to mainland USA. 

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. 
• A $7.00 delivery fee will apply to each order and will be added at checkout.
• Additional shipping options to come.

Backorder/Pre-Order

Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided.

Once your order ships, you will be notified with your tracking number.  

 

RETURNS

We want you to be completely happy with your purchase. If for some reason you are not satisfied with your purchase, we offer a refund on all full-priced items returned to us in new and unworn condition within 15 days of purchase, together with all packaging materials. 

Just email us at the5nyc.help@gmail.com with your order number to initiate the return.

Once your item(s) have been received back at our facility, we will issue a credit to your original form of payment.